Job: Customer Engineer II - (12)

Jobing Description

Description:
- Customer Engineer II - (12) (1102741)

Job Description

Customer Engineer II - (12)-1102741

Description

Responsibilities

* Is proficient on primary toolset and demonstrates ability to acquire additional systems and applications.
* Performs startup activities through Tier II with limited support.
* Able to complete qualifications with minimal assistance.
* Completes quality repairs.
* Actively responds to fab issues by communicating with engineers in other locations and participating in escalation conference calls.
* May initiate or participate in projects to drive down costs or increase uptime.
* Ability to carry out action plans and report findings.
* Verifies operational quality of system equipment.
* Follows all checklists and procedures and ensures correct Revs of procedures and schematics are available prior to performing work.
* May identify procedural issues.
* Can perform most retrofits on equipment. Assists in process issues.
* Applies diagnostic techniques and the use of documentation and test equipment with assistance from senior engineers.
* Assumes responsibility for full customer satisfaction assuring excellent relations within assigned area.
* Demonstrates strong interest and knowledge of the customer's business.
* Builds and maintains customer satisfaction through clear, consistent communication and the sharing of collective knowledge.
* Is consistently able to operate in high pressure or ambiguous situations.
* Solicits customer feedback.
* Understands the impact of various actions/decisions on the account.
* Is aware of potential dissatisfiers and escalates as appropriate.
* Develops and executes corrective action plans.
* Performs BKM's
* Actively engages in the use of knowledge management systems.
* Complies with all IP guidelines.
* Complies with all safety procedures and consistently demonstrates safety as a value.

WORKING CONDITIONS:

* May be exposed to cramped work space, mechanical, electrical, and/or chemical hazards.
* Requires attentiveness to safety precautions at all times.
* Occasionally required to work rapidly for prolonged periods of time. Will routinely bend, stoop, reach, or walk.
* Will be required to work overtime and/or travel on short notice, including unscheduled call-in from home and work other shifts as needed.

Job Specific Knowledge

Qualifications

Skills

* Demonstrated skills and proficiency to operate successfully in the customer environment.
* Demonstrated capability to diagnose and repair failures on semiconductor equipment.
* Ability to routinely lift, pull, or push objects weighing up to 50 lbs. with or without accommodation.
* Ability to effectively use hand tools, meters, scopes, and other pertinent specialized equipment.
* Strong written and verbal communication skills.

Education

MINIMUM REQUIREMENTS FOR INCUMBENTS:

* ASEET and 3-5 years electromechanical experience, or equivalent, or- BSEET and 2-4 years electromechanical experience, or equivalent.
* At least 2 years in the semiconductor industry.
* Process and/or software experience on related semiconductor equipment.
* Requires current drivers license and passport.
* Must be willing and able to travel
* Flexibility to work on shifts/overtime/stand-by/on-call/holidays when required.

INCUMBENTS ARE PREFERRED WHO POSSESS THE FOLLOWING:

* Previous experience on Applied Materials equipment.
* Well developed technical communication skills.
* Ability to recommend methods to enhance customer satisfaction and assist in training less experienced customer engineers.
* Ability to understand customer process and assume responsibility for customer satisfaction.

Applied Materials is an Equal Opportunity Employer committed to diversity in its workforce.

Job

Engineering

Primary Location

Americas-United States-Montana-MT,Kalispell

Shift

Day Job

Travel

Yes, 20% of the time

Hiring Initiative

None

Relocation Package

Limited Relocation - (US Only)

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