Job: Customer Services Agent PG4 with Remote Reservations

Jobing Description

PAY The starting hourly wage for this position is $9.19 Please note: This is a variable-time position - hours vary based on operational need - approx. 10 hours per week - must be able to work weekends, holidays, am/pm and, split shifts. HORIZON AIR STORY Horizon Air: behind the name are men and women with a "can-do" spirit and a passion for excellence. Launched in 1981, Horizon Air provides service to cities throughout California, Oregon, Washington, Idaho, Montana, Nevada, Baja California Sur (Mexico), and British Columbia and Alberta (Canada). Together, Horizon Air and sister carrier Alaska Airlines serve more than 90 cities and are subsidiaries of Alaska Air Group Inc. (NYSE:ALK). It's a heartfelt approach, as much as technological innovations and customer-pleasing onboard service, that is at the core of the "Horizon experience". This has brought us national and international recognition: Horizon Air was named "Regional Airline of the Year" by Air Transport World magazine in 2007 and was also ranked among the top 10 domestic single-class airlines by Travel+Leisure magazine readers from 2002 through 2009. POSITION INFORMATION KEY RESPONSIBNILITES - Provide frontline customer service to our passengers - Work directly with passengers in ticket purchases, passenger check-in and flight boarding involving the heavy use of a computer based reservation program (IMAGE) - Work outdoors in all types of weather conditions - duties include baggage and cargo handling, aircraft marshaling, and aircraft deicing - Perform reservations functions and be responsible to provide excellent customer service by responding to incoming phone calls and computer requests from customers - Book reservations, assist with changes, provide fare information and answer other incoming travel inquiries over the phone - Other duties as assigned. QUALIFICATIONS - High school diploma or equivalent required - Minimum age of 18 - Must be authorized to work in the U.S. - Valid driver's license and good driving record required - Previous customer service experience required - Bilingual strongly preferred (Spanish/English) - Friendly, knowledgeable and polite in all situations - Keyboard proficiency required - Excellent written and verbal communication skills - Strong diplomacy and teamwork skills - Strong problem solving skills - Strong organizational skills - Ability to consistently lift 50 pounds required - Ability to juggle multiple tasks in a fast-paced and at times stressful environment - Ability to perform basic mathematics required - Ability to work flexible schedules to include weekends and holidays required - Strong ability to listen and respond effectively to repetitive questions - Regular and predictable attendance required - If selected, ability to attend 7 day training in Seattle, WA and Portland, OR required OUR CULTURE - HORIZON AIR For eligible employees, our company offers a competitive total rewards package that includes insurance coverage (medical, dental and vision care), a 401(k) retirement savings plan, monthly and annual incentive bonus plans, time off and a generous employee travel program (with flight privileges on Alaska Airlines as well). Key to Horizon Air's success is its distinctive culture, where partnership thrives and co-workers go out of their way to help each other. Each day, employees are guided by the shared values of Integrity, Heart, Partnership, Innovation/Initiative and Continuous Improvement. Horizon Air also fosters a diverse and inclusive culture and is an Equal Opportunity Employer. POSTING INFORMATION Please apply on or before: August 23, 2011