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Factory Technical Support Specialist (15913)

at Komatsu

Posted: 8/22/2019
Job Reference #: 15913

Job Description

Komatsu Mining brings advanced equipment, systems and direct services to the global mining industry.  Komatsu Mining designs, manufactures, distributes and services extensive product lines of highly reliable P&H surface mining equipment and JOY underground mining machinery used to drill, cut, crush, load and convey minerals worldwide.  Please visit www.mining.komatsu for more information.

 

We are currently looking to add a Factory Technical Support Specialist to our team at our Montana, United States location.

Responsibilities
  • Responsible for providing second tier quality technical support to customers when field support is not available or cannot resolve customer technical questions or concerns.
  • Ensure customers are provided with technical data as needed to support the troubleshooting, repair and maintenance of both new and rebuilt equipment.
  • Assist engineering, sales and product management teams in development of customer specifications when preparing specific machine proposals.
  • Assist in creation of capital equipment product priority parts listings.
  • Report any EHS concerns including product related.
  • Provides technical training to customer and service regions on proper operation, maintenance and troubleshooting practices.
  • Provides technical support to end users, operators, and regional/dealer service personnel in cases of complex technical issues.
  • Provides relevant feedback to factory to enable improvements to the equipment or its operation.
  • Provides assistance in compiling accurate data to process warranty claims and engineering machine improvements.
  • Reviews spare parts recommendations and develops accuracy of Machine Life Operating Costs (MLOC).
  • Investigates warranty claims proactively and reactively to enhance customer satisfaction and provide feedback to the respective factories.
  • Assists operations with field-testing and trials of new products and updated components to ensure proper and safe operation.
  • Performs equipment demonstrations in a safe manner.
  • Assists in the training of distributors/dealers as applicable.
  • Completes accurate time records, technical reports, failure reports, and parts lists as applicable.

 

Education / Qualification
  • Technical certification or diploma in mechanical or electrical fields
  • 7 years extensive experience with underground mining equipment
  • Demonstrated ability in key aspects of technical troubleshooting and life cycle management reporting
  • Excellent troubleshooting ability
  • Knowledge of hydraulics and electrical systems
  • Ability to read and interpret equipment schematics
  • Strong diagnostic and problem-solving skills
  • Ability to facilitate technical training and impart detailed information
  • Ability to work in a team environment
  • Written and verbal communication skills
  • Flexible, self-motivated and driven to achieve customer satisfaction goals and targets
  • Computer literacy
  • Flexible, self-motivated with demonstrated initiative
  • Knowledge of customer’s industry
  • Superior customer relations and active listening skills
     

Komatsu Mining Corp. is an equal opportunity employer that offers an excellent benefit package, continual focus on training and development, and a financially sound company in a growing industry.

 

Accommodations are available on request for candidates taking part in all aspects of the selection process.     

 

If you are interested in fulfilling the responsibilities listed above and taking your career to the next level, please visit www.mining.komatsu and visit the “CAREERS” section to apply. 

Komatsu Mining brings advanced equipment, systems and direct services to the global mining industry.  Komatsu Mining designs, manufactures, distributes and services extensive product lines of highly reliable P&H surface mining equipment and JOY underground mining machinery used to drill, cut, crush, load and convey minerals worldwide.  Please visit www.mining.komatsu for more information.

 

We are currently looking to add a Factory Technical Support Specialist to our team at our Montana, United States location.

Responsibilities
  • Responsible for providing second tier quality technical support to customers when field support is not available or cannot resolve customer technical questions or concerns.
  • Ensure customers are provided with technical data as needed to support the troubleshooting, repair and maintenance of both new and rebuilt equipment.
  • Assist engineering, sales and product management teams in development of customer specifications when preparing specific machine proposals.
  • Assist in creation of capital equipment product priority parts listings.
  • Report any EHS concerns including product related.
  • Provides technical training to customer and service regions on proper operation, maintenance and troubleshooting practices.
  • Provides technical support to end users, operators, and regional/dealer service personnel in cases of complex technical issues.
  • Provides relevant feedback to factory to enable improvements to the equipment or its operation.
  • Provides assistance in compiling accurate data to process warranty claims and engineering machine improvements.
  • Reviews spare parts recommendations and develops accuracy of Machine Life Operating Costs (MLOC).
  • Investigates warranty claims proactively and reactively to enhance customer satisfaction and provide feedback to the respective factories.
  • Assists operations with field-testing and trials of new products and updated components to ensure proper and safe operation.
  • Performs equipment demonstrations in a safe manner.
  • Assists in the training of distributors/dealers as applicable.
  • Completes accurate time records, technical reports, failure reports, and parts lists as applicable.

 

Education / Qualification
  • Technical certification or diploma in mechanical or electrical fields
  • 7 years extensive experience with underground mining equipment
  • Demonstrated ability in key aspects of technical troubleshooting and life cycle management reporting
  • Excellent troubleshooting ability
  • Knowledge of hydraulics and electrical systems
  • Ability to read and interpret equipment schematics
  • Strong diagnostic and problem-solving skills
  • Ability to facilitate technical training and impart detailed information
  • Ability to work in a team environment
  • Written and verbal communication skills
  • Flexible, self-motivated and driven to achieve customer satisfaction goals and targets
  • Computer literacy
  • Flexible, self-motivated with demonstrated initiative
  • Knowledge of customer’s industry
  • Superior customer relations and active listening skills
     

Komatsu Mining Corp. is an equal opportunity employer that offers an excellent benefit package, continual focus on training and development, and a financially sound company in a growing industry.

 

Accommodations are available on request for candidates taking part in all aspects of the selection process.     

 

If you are interested in fulfilling the responsibilities listed above and taking your career to the next level, please visit www.mining.komatsu and visit the “CAREERS” section to apply.