Menzies Aviation plc

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Passenger Service Agent

at Menzies Aviation plc

Posted: 11/5/2020
Job Status: Full Time
Job Reference #: e0a98f76-8b51-4f35-bccb-b71d68c1f46c
Categories: Customer Service

Job Description

Must have Aero Lobby Initial Training 

Former United workers must have worked for the company within the last 11 months 

WE need you to Submit United ID # 


Key Responsibilities

  • Assist passengers with check-ins, verification, gate information, baggage claims and any other passenger issues in the airport
  • Interpret identification labels along with baggage and cargo routing tags
  • Host self-service kiosks
  • Ensure that all work areas are organized
  • Keep a positive attitude while offering assistance
  • Ensure the safe and secure operations
  • Comfortable lifting/moving up to 70lbs of cargo and baggage
  • Some bending, stretching, pushing & pulling
  • Perform other duties as assigned


  • Must be at least 18 years of age
  • Must pass pre-employment drug screen
  • Ability to proficiently read, write and speak English
  • Must be comfortable lifting 70lbs
  • Must be able to stand for long periods of time at the ticket counter and gate check-in areas
  • Must pass FBI background check and obtain US Customs seal
  • Must be available and flexible to work variable shifts including weekends and holidays
  • Prior Customer Service Experience Strongly Preferred
  • Intermediate Computer Skills Required

Knowledge, Skills and Abilities

  • Ability to learn quickly
  • Ability to understand and carry out oral and written instructions and request clarification when needed
  • Strong interpersonal skills
  • Ability to work as part of a team
  • Ability to build relationships